Open Up - Sydney
6 February 2027
Location: TBC
Format: One-day intensive workshop
Time: 8:30 am–5:30 pm
CPD: 8 hours
Presenter: Dr Erica Hwin
Communication Fundamentals for the Contemporary Dentist
A one-day intensive workshop designed to equip dentists with the essential communication skills to lead better patient conversations, present treatment with clarity and navigate discussions with confidence. Open Up distils the core principles of our communication philosophy into one highly practical day, with a strong focus on real-world application, role-playing, live coaching and personalised feedback.
What You’ll Learn
THE YOU
Mindset shifts to help you build trust and communicate in a way that feels authentically you.
Understand different communication styles and adapt your approach to the person in front of you
Refine the way you present yourself to communicate with authority and leave a lasting impression
Build genuine connection and establish trust from the outset
Lead conversations with clarity, confidence and conviction
THE DO
Practical frameworks to provide structure and clarity to your appointments.
Understand the patient decision journey and what drives action
Structure a clear and effective new patient consultation
Raise awareness and build value throughout the conversation
Present treatment with clarity, relevance and meaning
Navigate questions, hesitation and objections with confidence
Learn It. Try It. Implement It.
This isn’t a lecture-only workshop.
Throughout the day, concepts are translated into live role-playing, practical exercises and coached patient scenarios.
Attendees will practise how to:
Confidently lead a new patient consultation from the very first moment
Quickly recognise and adapt to different patient personalities and communication styles
Discuss clinical findings in a way that is clear, relevant and easy for patients to understand
Present treatment with confidence, clarity and genuine value
Respond to common questions and objections while keeping the conversation constructive and patient-centred
You’ll receive live coaching and feedback to refine how you communicate in the moment, so you can leave feeling more prepared to handle real conversations in practice.
